HOW TO FILE a Formal COMPLAINT
Don't worry about filing a formal complaint. It's just another method of having your voice heard.
A formal complaint is a way to say that you aren't getting the service you think you should get. You can also formally complain when a decision has been made about a service you're getting and you don't think it is the right decision for you.
When you file a formal complaint, there will be an investigation. This may sound scary or like you might get in trouble, but the State and the Governor's offices need to hear about your concerns. If they don't know about them, they can't take action.
We've simplified the formal complaint process for you, making it as easy as possible.
First, talk with your Service Coordinator or Personal Agent.
If talking with your service coordinator or personal agent doesn't resolve your complaint:
File complaints with the agencies of your choice. Each form will tell you more about the process, and what to expect.